Refund policy

Returns & Refunds Policy

Last updated: 20 October 2026

At BRIOVA, we want you to feel confident about your purchase. We offer a 30-day change-of-mind return policy for eligible, unopened products.

1. 30-Day Change-of-Mind Returns

You may request a return within 30 days of receiving your order, provided that:

  • The product remains completely unused.

  • The original product box and packaging have not been opened.

  • All original seals, where applicable, remain intact.

  • All accessories and components are included.

  • The product and its packaging are in their original condition.

Products that have been opened, used or removed from their original sealed packaging are not eligible for change-of-mind returns.

These conditions do not limit your rights under the Australian Consumer Law.

2. How to Request a Return

To request a return, please contact us at info@briova.com.au within 30 days of receiving your order.

Please include your order number and the reason for your return.

Our team will review your request and provide return instructions, including the appropriate return address and shipping arrangements.

Please contact us before sending any items back.

3. Refunds

Once your eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. The time required for the refund to appear in your account may vary depending on your payment provider.

4. Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us at info@briova.com.au as soon as reasonably possible.

Include your order number and, if available, photographs of the issue.

We will assess the matter and provide an appropriate remedy in accordance with the Australian Consumer Law.

Our 30-day change-of-mind period and unopened-packaging requirements do not apply to remedies available under your statutory consumer rights.

5. Australian Consumer Law

Our products come with consumer guarantees under the Australian Consumer Law that cannot be excluded.

Depending on the nature of the issue, you may be entitled to a repair, replacement, refund or other remedy as provided by law.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

6. Contact Us

For any questions about returns or refunds, please contact:

BRIOVA

Email: info@briova.com.au

Website: https://briova.com.au